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FAQs and Help
We at American Continuing Education work hard to provide our guests and regular users with an excellent selection of information pertaining to continuing education. Simply select a topic from the list below to learn more.
 

Getting Started:
  • What is a FAQ?
  • What is Self-Study Continuing Education?
  • Is American CE Approved by my State Agency
  • What Courses does American CE Offer?
  • Browswer Recommendations

Your Account:
  • How do I start a New Account
  • Log In
  • I Forgot my Password or I Can't Sign In
  • How do I Edit my Account Information
  • What kinds of email will AmericanCE send to me?

Ordering a Course:
  • How do I Order a Course
  • How do I know what course to choose?
  • Add or Remove Items
  • Sales Tax?
  • Payment Options
  • How do I use a Promo Code or Coupon?
  • Is it Safe to use my Credit Card?

Course Information:
  • Will I receive CE Credit for my Course?
  • Online vs. Paper Self-Study Courses
  • Can I download a text version of my Online Course?
  • Can I Complete my Exam Online?
  • Can I Print my Course Certificate of Completion

Shipping & Delivery:
  • When will my Order Ship?
  • How much does Shipping Cost?
  • Estimated Delivery Time
  • Can I track the Shipping of my Course Materials?
  • My Order Never Arrived

Pricing & Billing:
  • What are my Payment Choices?
  • I Have Questions on my Charges
  • Will Sales Tax be Added to my Total Charges?
  • What is a Credit Card CVV Number?

Policies:
  • Privacy & Security
  • Completion Policy
  • Copyright Policy
  • Refund Policy
  • Return Policy

Customer Service:
  • Contact Us
  • Order Assistance
  • Web Site/Product Suggestions

 
Privacy & Security

The American Continuing Education privacy and security measures are designed with the highest interest of our customers in mind, so any personal information that you provide to AmericanCE is used for the purpose of personalizing and enhancing your web experience with AmericanCE, and for no other purpose. AmericanCE's specific privacy policies are outlined below.


The information we collect
There are three ways that AmericanCE obtains information from you:

  • via registration on the AmericanCE.com website
  • from an on-line purchase
  • from any other form of direct purchase from AmericanCE


How we use the information
The information obtained from registration on-line is utilized to improve your web experience with AmericanCE by enabling you to review your account information, to take online courses, or to review your course status at any time through your "My Account" page. 

My Account

The information we ask from you when ordering on-line is your name, address, phone number, credit card number, email address, etc. and is used to complete the order, to confirm the order and to confirm shipment of the order. Most state agencies also require American Continuing Education to store student and course completion information on our website for a minimum of 2 years.  We do not store your payment information (credit card number, expiration date, etc.) strictly for security reasons.

AmericanCE does not otherwise utilize your personal information in any way and never shares or sells your e-mail address or other personal information to other companies. No information is collected about you unless you apply for registration or purchase products from us. "Cookies" (small bits of text that your web browser software stores on your computer when you visit certain web sites) are used by AmericanCE only to allow you to use AmericanCE web site in the most efficient manner.


E-Mail

AmericanCE uses your e-mail address to confirm your order, to confirm shipment of your order, to send course completion information, and to respond to any inquiries you make on-line.

AmericanCE will only send product/promotion e-mails to you if you ask (opt-in) for them and you can easily unsubscribe at any time from your "My Account" page.  AmericanCE has a strict company policy not to flood people with e-mail correspondence, but simply gives you periodic information so you can stay up to date on changes to your professions CE requirements, or on current AmericanCE offerings for your profession.



Access to your personal information
AmericanCE will provide you with access update the personal information you provided via your "My Account" personalized web page.  You will be able to view and modify all personal information on our database. In order to protect your privacy, AmericanCE takes steps to verify your identity before granting access to the private information or enabling you to make corrections through the use a user-id and password.


Security

Our web site's system is designed to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.


Commitment
We are committed to privacy.  If you have any comments or questions regarding our Online Privacy Policy, please call our toll-free number at 866.767.4755 or email us at Privacy@AmericanCE.com.  While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.


 

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