AmericanCE.COM guarantees your satisfaction and offers you returns within 30 days of order receipt. Returned items must be in “Like New” condition. To ensure that your returned merchandise is credited properly you must first contact Customer Service to obtain a return authorization number and package label. Packages without proper return authorization will not be accepted.
Items returned will be refunded to the credit card used; if you paid by check, a check will be issued after the returned item has been received. Please note that shipping and handling charges are non-refundable.
To return an item for any reason within 30 days of order receipt:
- Send an email message to our Customer Service department at Support@AmericanCE.com. Put "Return authorization needed" on the subject line to help us process your request quickly. In the body of the email message specify your Order ID number, the reason for return, and list the item(s) you are returning. We will provide a return authorization number within 24 hours and will email a return label to you.
- Pack the item(s) that you are returning to us. Enclose a copy of your packing slip and wrap the package securely. Affix the label that we emailed to you and ship the package via U.S. Mail, UPS, or FedEx. Be sure to apply adequate postage.
Within 2 to 3 business days after we receive your package, our Returns Department will issue your credit. We will notify you via e-mail of the amount of your refund.
Please note: All returns and billing questions must be resolved within 30 days of order receipt.